Dental Intelligence has announced the public availability of two artificial intelligence (AI)-powered features designed to support dental practice operations: Explorer, a conversational analytics assistant, and AI Receptionist, a virtual call-handling system. The company said both tools were introduced to a select group of customers before becoming available nationwide.
Explorer is integrated within the Dental Intelligence platform and enables team members to ask questions about practice data using natural language. Rather than generating reports manually or working with spreadsheets, users can request information about production, collections, patient acquisition, case acceptance, and other performance metrics.
“One of the biggest challenges we hear from dental practices who don’t actively use an analytics platform is that it takes too much time and training to help individual team members understand which metrics matter, why, and what to do with them. Explorer eliminates that hurdle. Now, any member of the team can log into Dental Intelligence for the very first time and simply type in a question about last week’s production or collection numbers, trends in patient acquisition and case acceptance, recommended areas for improvement and next steps to take, and so much more,” said Dan Larsen, Chief Product Officer. “This is going to be a really powerful tool for practice growth.”
The company's AI Receptionist is intended to manage patient calls when practice staff are unavailable, including after hours, on weekends, and during holidays. According to Dental Intelligence, the system can answer common questions about the practice, collect information from prospective patients requesting appointments, confirm existing appointments, and provide information about services and accepted insurance plans. It can also identify outstanding patient balances and offer to send a secure payment link.
Dental Intelligence said the AI Receptionist is compatible with most VoIP phone systems and supports conversations in 70 languages, with the goal of improving communication with diverse patient populations.
According to the company, both AI tools were developed to address operational challenges commonly faced by dental practices.
“The dental world doesn’t need more AI just so a company can claim it has AI,” said Scott Johnson, CEO of Dental Intelligence. “We built these features around the problems our customers actually struggle with, and we built them to give teams more support and more time with their patients.”
Dental Intelligence also emphasized that both features operate within its HIPAA-, PCI-, and SOC 2-compliant platform. The company said patient information remains within its secure environment, and that AI Receptionist verifies patient identity using a one-time PIN before disclosing protected information.
“Adding AI to a product is easy. Adding it responsibly is the hard part,” said Sudarshan Raghunathan, Chief Technology Officer. “Both these new features run inside our platform, so patient information remains protected. Security isn’t something we just bolted on at the end. Every choice we made started with what a real dental practice needs, not just what might look impressive in a demo.”
Dental Intelligence said both Explorer and AI Receptionist are now available to dental practices.
